Delivering seamless shopping

Mayoral, a global leader in children’s fashion, partnered with Sogeti to optimize the functionality and performance of their B2C e-commerce portal, B2B platform, and in-store systems.

Through a combination of functional testing, automation, and agile governance, Mayoral has improved early error detection, enhanced system reliability, and ensured a seamless shopping experience for customers.

This collaboration allows Mayoral to maintain high-quality standards across its digital platforms while scaling services to meet seasonal demands and evolving business needs.

Empowering Global Children’s Fashion with Cutting-Edge Technology

In the world of children’s fashion, staying on top of trends is only part of the challenge. Delivering a seamless shopping experience—both in-store and online—is just as crucial to success. This is especially true for a company like Mayoral, a global leader in children’s apparel with a strong e-commerce presence serving both individual shoppers and business clients. With over 200 stores worldwide and a presence in 100 countries, our client’s commitment to quality extends beyond the clothes they design—it’s also reflected in the technology they deploy to support their customers.

To keep up with the growing complexity of their e-commerce platforms and ensure a smooth user experience, the company knew they needed to enhance their testing capabilities. Managing a high volume of transactions across their B2C e-commerce portal and incoming B2B platform meant their IT solutions had to be not just robust, but adaptable and scalable. This is where our collaboration came into play.

Working alongside our client, Sogeti Spain proposed a tailored solution that would meet the needs of their fast-paced, global business. By focusing on functional testing and automation, we’ve enabled them to achieve a higher level of quality control across their digital platforms—helping them manage both day-to-day operations and those unpredictable surges in demand.

A Core-Flex Approach to Testing

When it comes to software testing, flexibility is key. That’s why we introduced a Core-Flex model—a hybrid approach that combines the stability of a dedicated core team with the agility to scale services as needed. This structure allows for efficient management of peak service requests without compromising on the company’s established high-quality standards.

Through this Core-Flex scenario, our client is able to benefit from both automated and manual testing, covering everything from functional analysis to performance testing. With our experts deeply trained in testing methodology and TMAP®NEXT, we’ve been able to configure and integrate a customized testing framework. This approach allows for a seamless analysis, design, and execution of testing requests, giving them the adaptability to thrive in today’s fast-changing digital landscape.

Early Error Detection for a Seamless Shopping Experience

One of the standout outcomes of this partnership has been the ability to detect potential errors at much earlier stages in the development process. This early error detection has had a tangible impact on the company’s e-commerce platform, particularly in critical areas like payment gateways, where even minor glitches can significantly affect customer trust and satisfaction. By catching these issues sooner, our client can prevent disruptions before they affect users, boosting overall platform reliability and customer confidence.

The automated testing framework we established also plays a pivotal role here. By automating routine tasks, the company can run more frequent and thorough tests across its platforms, speeding up error resolution and reducing the chance of system failures. The result? A faster, more reliable e-commerce experience for customers—and cost savings on the back end.

Expanding Scope Across Multiple Business Verticals

The initial success of our testing framework hasn’t just improved the B2C e-commerce platform—it’s now being rolled out across other business verticals. For instance, our client is expanding these solutions to cover their B2B platform, where they interact with wholesale clients, and in-store systems like point-of-sale terminals. With the same level of rigor applied to these additional platforms, they can continue to ensure quality at every touchpoint of their business.

This expansion is particularly important for a global company that serves such a diverse market. 

Flexible, On-Demand Services to Handle Peaks in Demand

Thanks to Core-Flex, activity peaks can be managed effectively. Whether they’re gearing up for a holiday rush or launching a new line, the flexible testing services we provide allow them to ramp up their quality control efforts at exactly the right time, ensuring their digital systems can handle increased traffic without issue.

Beyond just volume, this flexibility extends to the types of testing required. From performance and load testing to ensure systems can handle increased traffic, to stress testing that pushes their platforms to the limit, the company can adjust their testing services to meet whatever challenges come their way.

An Agile Approach to Governance and Continuous Improvement

Managing such a large-scale, global business requires more than just flexibility—it requires a clear governance model that allows for oversight and continuous improvement. Through our Agile Service and Governance model, we’ve helped our client monitor testing progress, delivery timelines, and overall quality control. This structured yet adaptable approach ensures that all testing services are delivered according to predefined standards, while still allowing for quick adjustments as their business needs evolve.

The focus on continuous improvement is essential here. By regularly reviewing testing outcomes and making tweaks to the framework, our client can stay ahead of potential issues and ensure that their platforms remain efficient and reliable.

Delivering Long-Term Value

Ultimately, the testing solutions we’ve implemented are designed to deliver long-term value. By improving early error detection, increasing testing automation, and expanding testing across multiple platforms, the company can reduce production costs while simultaneously improving the customer experience. As the scope of these solutions continues to grow, their ability to manage technical challenges will only get stronger ensuring that their digital offerings remain as high-quality as the clothes they sell.

As the company continues to invest in technology, they’re setting the stage for sustainable growth, making it easier than ever for customers around the world to enjoy a seamless shopping experience, whether in-store or online.

Through flexible testing solutions, a focus on quality, and a commitment to continuous improvement, we’re excited to help our client maintain their leadership in the global children’s fashion market.